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    Is there a fee to use MediConnect?

    Fees for using MediConnect can vary based on your coverage. We maintain partnerships with numerous employers and benefits providers, some of which may offer fully subsidized consultations or discounts. Please review your coverage benefits to determine if you qualify for these reduced costs.

    What forms of payment are accepted?

    We accept a variety of payment methods, including all major credit cards, Google Pay, and Apple Pay.

    Who are the doctors and healthcare providers?

    MediConnect's network is composed of highly qualified doctors and healthcare providers from across Canada, carefully selected for their expertise and commitment to telemedicine. These are the same professionals you would typically consult in person. Our diverse network includes family doctors, ER doctors, specialists, and other allied health professionals such as naturopaths and lactation consultants, all with their own practices.

     

    Many of our providers are licensed to practice in multiple provinces, allowing you the flexibility to consult with a doctor in Manitoba, for instance, even if you reside in Ontario. This exemplifies the convenience and reach of online medicine!

    Will I consult with the same doctor each time?

    If you book an appointment, you can often choose to consult with a doctor you've seen before, as many of our specialists facilitate ongoing care through scheduled follow-ups. However, without a specific appointment, our system assigns doctors based on their current availability, so it's less likely that you'll see the same doctor consistently.

     

    *Please note that the availability of providers may vary week to week. We encourage you to sign in to your MediConnect account to view the latest availability.

     

    Can I receive a doctor's note?

    Certainly. If required, our doctors and nurse practitioners are equipped to issue digital sick notes for work or school purposes.

    Can I receive a prescription?

    Yes, indeed! Our doctors and nurse practitioners are capable of prescribing a wide range of medications, except for controlled substances. However, in certain cases, some specialists are authorized to prescribe controlled substances as well.

     

    After receiving a prescription from one of our healthcare providers, you can choose to collect it from your preferred pharmacy, or we can arrange to have it delivered directly to your doorstep at no extra charge.

    Can I get lab work done?

    Yes, we offer a variety of lab services, including blood tests, X-rays, and ultrasounds. Your doctor will provide a requisition that you can download and take to any lab or medical imaging center of your choice.

     

    Once your results are available, we'll notify you. Should any follow-up be necessary, we will inform you, and you can either schedule another online consultation with us or discuss the results with your regular GP.

    When is MediConnect appropriate to use?

    MediConnect offers secure and rapid access to Canadian-licensed doctors, available immediately or through scheduled appointments. Utilize our service for common health issues you might normally take to a walk-in clinic, such as colds, stomach ailments, UTIs, strep throat, or for consultations with specialists like dermatologists, endocrinologists, or mental health professionals—all from the convenience of your home.

    Is telemedicine recognized in Canada?

    Yes, telemedicine is a recognized and legitimate method of delivering healthcare in Canada. It involves using interactive text, audio, and video technology to enable doctors to treat patients remotely, without needing to be in the same location.

     

    Telemedicine is supported by every province, though not all virtual care services may be covered under provincial health benefits. MediConnect utilizes secure text messaging, nurse practitioners, and a comprehensive national network of doctors to provide these services.

    Is my information secure?

    Yes, your personal and health information is kept strictly private. At MediConnect, we take privacy seriously, employing a robust security infrastructure and adhering to strict data policies to protect your information. Your sessions are fully secure, and you always have complete control over your personal health data.